Returns must be made within 45 days with a receipt to receive a full refund. Items must be unused and in the original packaging. Any open item or items not in their original packaging will incur a 20% restocking fee, to be deducted from the refund total.
Items returned without a receipt will be refunded via store credit in the form of a gift card and will be refunded at the current sale price.
Defective or damaged items may be returned or exchanged at any time.
You may exchange an unopened item for a different size, style or item with or without a receipt. If the item being returned is of a lower value then the item(s) being purchased, the value of the returned item will be applied to your new purchase. If the exchange is being made without a receipt, the returned item will be exchanged at the current sale price.
Some exchanges due to defects must be addressed directly with the manufacturer. If you have questions about an item and possible defects or damage, please send us an email at firstname.lastname@example.org and we will help determine if we are able to exchange the item, or if the exchange must be handled with the manufacturer.
Online purchases may be returned in store or by mail. Original shipping costs are non-refundable.
To return by mail, please contact us first at 616-233-4008 or email@example.com.
To return your item, please ship it to:
Hopscotch Children's Store
909 Cherry St. SE
Grand Rapids, Michigan 49506
You will be responsible for paying shipping costs for returning your item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for return packages that are lost or damaged in shipping.
Once your online return is received by mail, we will send you an email to notify you that we have received your returned item. If your item is being exchanged, we will send out the new item as soon as possible. If you are eligible for a refund, your refund will be processed, and a credit will be applied to the credit card or PayPal account that was used as the original method of payment.
Your refund may take several days to process and appear on your credit card statement or PayPal account. If you haven’t received a refund within 10 days, please contact us at 616-233-4008 or firstname.lastname@example.org.
If you received an item as a gift and you wish to return it by mail, please let us know when you contact us and we can issue your refund as a store credit instead if you wish.