Help Center

We accept MasterCard, Visa, Discover, and American Express, as well as PayPal, Apple Pay, Google Pay, Shop Pay, and Meta Pay on our website.

In our retail store, we accept cash, check, MasterCard, Visa, Discover and American Express, as well as Apple Pay and Android Pay. 

We pack orders Monday through Saturday and our USPS and UPS carriers typically pick up mid-afternoon (please note that UPS orders are only picked up Monday - Friday). If your order is in before noon it will usually go out same day. Orders that come in after noon will typically go out the following day. Orders after noon on Saturday will ship on Monday. 

Once your package is in the shipping carrier hands, we can not guarantee the date of arrival, although typically packages are received within 7 days or less. You will receive a tracking number so that you may see the progress of your package and contact the carrier should the need arise.

When you place an order your confirmation email will allow you to see when your order ships, where it is in transit and give you an estimated delivery. You will also receive a shipping confirmation email once your order has shipped, containing your tracking number. You can reply to either email to contact us with any questions.

YES! Whether you're a parent with a busy schedule or just want to ensure we have the items you want before you head to the store, we are happy to have you pick up at our retail location.  If you have any special requests like, "I will be by around 2:00 today with sleeping kids in the car!" or "I'll come in next week," we will be happy to meet you at the curb or just hold your order until you can get in. You can leave a note on the checkout page. Then when you are on the shipping page, simply choose Free Local Pick up as your shipping method.

Our retail store is located at 909 Cherry St SE, Grand Rapids, MI 49506.

Yes, we ship internationally to several countries. If you do not see shipping to your country available, please contact us and we will try to get shipping set up. We ship via USPS and UPS and free shipping is not available on international orders. Please note that customs fees may apply to international orders, and that these are the responsibility of the buyer. If the buyer refuses the package due to customs fees, original shipping costs will not be refunded.

If you are experiencing a manufacturing defect, we will need to determine what is the best course of action. Some defects are handled by manufacturers and others are handled by the retailer. Please email us info@hopscotchstore.com to discuss the defect and we'll find the best solution possible.

Returns must be made within 45 days with a receipt to receive a full refund. Items must be unused and in the original packaging. 

Items returned without a receipt will be refunded via store credit in the form of a gift card and will be refunded at the current sale price. 

Defective or damaged items may be returned or exchanged at any time.

Read our full Return Policy for more details.

Click on the "Earn Rewards" tab on the right side of the screen (desktop) or at the top of the screen (mobile) and then click on the button "Create Account." That's it - now you can start shopping and start earning points toward rewards!

In store, just tell us at checkout that you want to join our rewards program, and we'll be sure to sign you up.

To start earning rewards, just click on the black "Earn Rewards" tab on the right side of your computer screen (or on the top if you are on mobile) and then create an account. You will earn 10 points just for creating an account! Going forward, you'll earn points for making purchases in our store or online (1 point for every $1 spent).

Remember that when shopping online, you need to be logged in to earn rewards.

To find out how many points you have earned, you will need to be logged into your account. Click on the "Earn Rewards" tab and then click on the "My Rewards" button. Here you can see not only how many points you have, but what action you took to earn them.

When you've accumulated at least 100 points, you can start redeeming your points for discounts. To redeem your points, just log in to your account and click on "Get Rewards" in the loyalty rewards pop up box. Choose the reward that you have enough points for and click redeem. You will be emailed a coupon code to use on your next purchase.

If you're shopping in our store, just let us know that you want to redeem a reward and we can crete your discount at check out.