We pack orders Monday through Saturday
between 10:00 am and 6:00 pm. Most orders ship via USPS. Our mail pick
up is typically around 2:00 pm. If your order is in before noon it will
usually go out same day. Orders that come in after noon will
typically go out the following day. Orders after noon on Saturday will
ship on Monday.
Once your package is in the shipping
carrier hands, we can not guarantee the date of arrival, although
typically packages are received within 7 days or less. You will receive a
tracking number so that you may see the progress of your package and
contact the carrier should the need arise.
Our package tracking is awesome! When you place an order your confirmation email will allow you to see when your order ships, where it is in transit and give you an estimated delivery. From the email you can set delivery notifications to be received via text in addition to email. There are also links to ask us questions, track your order and even make a return.
YES! Whether your a parent with a busy schedule or just want to ensure to get the items you want before you head to the store, we are happy to have you pick up at our retail location. If you have any special requests...like, "I will be by around 2:00 today with sleeping kids in the car!" or "I'll come in next week", we will be happy to meet you at the curb or just hold your order until you can get in. You can leave a note on the checkout page. Then when you are on the shipping page simply choose Free Local Pick up as your shipping method.
If you are experiencing a manufacturing
defect we will need to determine what is the best course of action. Some
defects are handled by manufacturers and others are handled by the
retailer. You're original order confirmation has a button labeled "Message Us" and click on questions. Alternatively, you can call us at 616-233-4008 to discuss the defect and best solution possible.
We want you to love your purchase, if for any reason you are not satisfied, please contact us. The best way to initiate is return is to find you original order confirmation and click on the "Contact Us" button where it say's "Got a Question?". Click on returns and send us a message. Cost of shipping will not be returned.
Non-defective products that are being returned need to be new
with tags in packaging, be unworn, unstained, free of odor and pet hair
and have a receipt and return authorization accompany them. If a product
is returned in used condition or without packaging it will incur a 20%
To start earning rewards just click on the black "Earn Rewards" tab on the right side of your computer screen (or on the top if you are on mobile) and then create an account. You will 10 points just for creating an account. You can immediately start earning rewards by clicking on the "Get Rewards" button. You can earn points for making purchases (1 point for every $1 spent), referring friends signing up for our newsletter, and following us on our social media pages.
To find out how many points you have earned you will need to be logged into your ccount. Click on the "Earn Rewards" tab and then click on the "My Rewards" button. Here you can see not only how many points you have, but what action you took to earn them!
When you've accumulated at least 100 points, you can start redeeming your points for discounts. To redeem your points just log in to your account and click on "Get Rewards" in the loyalty rewards pop up box. Choose the reward that you have enough points for and click redeem. You will be emailed a coupon code to use on your next purchase.
Our birthday club is getting even better! Moms, Dads & Kids can
join. You can email us your names, birthday dates (MM/DD/YY) and a mailing address or just sign up next time you are in the store.
We will mail you a postcard at the beginning of your birth month.
Bring that card in to the store sometime that montg and redeem it for a birthday gift from us and a special
treat from a neighboring business!